The MLC prides itself on providing a high level of service to its Members and prospective Members. We provide three different ways for Members and prospective Members to contact our Support team with any questions they may have:
1. By Phone: You can contact The MLC’s Support Team by calling them at 615-488-3653. The Team answers calls Monday thru Friday from 8 a.m. to 8 p.m. Central Time. (Hours may vary on observed holidays.) The MLC Support team will not be available on Saturdays.
2. By E-Mail: You can fill out a contact form here to initiate an e-mail exchange with The MLC’s Support Team.
3. By Chat: If you are viewing the public search screen accessible via the Public Search button on our home page or if you are a Member viewing your account screen in The MLC’s Portal, you can chat with a member of The MLC’s Support Team by clicking on the blue chat icon located at the bottom right of your screen.
End-of-year Support hours will be adjusted to the hours below:
Friday, November 18: Closed
Monday, November 21-Tuesday, November 22: 8 a.m.-5 p.m. CT
Wednesday, November 23: 8 a.m.-1 p.m. CT
Thursday, November 24-Friday, November 25: Closed
Monday, December 19-Wednesday, December 21: 8 a.m.-5 p.m. CT
Thursday, December 22: 8 a.m.-1 p.m. CT
Friday, December 23-Monday, January 2, 2023: Closed
The MLC also welcomes general inquiries and feedback from anyone who has questions or concerns about The MLC’s musical works database or any other aspect of The MLC’s operations and activities. If you have a general inquiry, or would like to provide us with any feedback, you can contact our Feedback Coordinator via e-mail or traditional mail. Our Feedback Coordinator’s contact information is as follows:
If you wish to contact The MLC for any the following reasons, please use the e-mail address provided below:
For press inquiries and interview requests: firstname.lastname@example.org.
For questions related to Monthly Usage Reporting please contact DSP Relations at email@example.com.
For questions related to Royalties or Assessment Payments please contact Finance at firstname.lastname@example.org.
For questions related to Marketing: email@example.com.
For questions related to International Relations: firstname.lastname@example.org.
For questions related to the Data Quality Initiative (DQI): email@example.com.
We look forward to hearing from you!